Service

You’ll Be Totally Moved by Our Service

Customized service

From model customization to the resolution of cutting process solutions,we provide customers with a one-stop service,satisfy customer’s request.

Sample Cutting Service

Provide customers with free trial cutting services and suggest suitable models. You only need to pay the shipping cost.

Commissioning before leaving the factory

All products are tested and accepted before shipment,and can only be shipped after passing the acceptable. After the new equipment arrives at the customer’s factory, our company dispatches professional after-sales service engineers to guide the installation, the commissioning and the training for the customer for a period of 2 weeks.

Customer training

Our engineers provide professional training to customers,and users can skillfully operate and solve problems encountered during use.

After-sales service

7×24 hours after-sales service,solve problems for customers within 72 hours by online support or video technical support first time,and minimize customer losses.

Upgrade and transformation

Informing customers about product upgrades and modifications in time.

Customized service

From model customization to the resolution of cutting process solutions,we provide customers with a one-stop service,satisfy customer's request.

Sample Cutting Service

Provide customers with free trial cutting services and suggest suitable models. You only need to pay the shipping cost.

Commissioning before leaving the factory

All products are tested and accepted before shipment,and can only be shipped after passing the acceptable. After the new equipment arrives at the customer's factory, our company dispatches professional after-sales service engineers to guide the installation, the commissioning and the training for the customer for a period of 2 weeks.

Customer training

Our engineers provide professional training to customers,and users can skillfully operate and solve problems encountered during use.

After-sales service

7×24 hours after-sales service,solve problems for customers within 72 hours by online support or video technical support first time,and minimize customer losses.

Upgrade and transformation

Informing customers about product upgrades and modifications in time.

Frequently Asked Questions

Our multi-wire saws can cut all kinds of hard and brittle materials such as Sapphire, Quartz Crystal, Optical Glass, Magnets, Ceramics, Silicon Wafers, Silicon Carbide, Precious Metal, etc.

The maximum diameter of the cut material is up to 1000mm.

The minimum thickness of the wafers after cutting is 0.01mm.

±10μm. It’s subject to the cut material, please consult us for actual data.

The USA, UK, Russia, Japan, Brazil, Korea, India, Singapore, Taiwan of CHINA.